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amazon seller account suspended

Amazon Account Suspended?

Established in 2014, Thompson & Holt®  specialize in Reinstating Amazon Suspended Seller Accounts.


Start a Live Chat or complete the Yellow Enquiry form Now to see if we can help you or Purchase an Amazon Appeal & Plan of Action Letter Now

We have helped over 7,000 Amazon Sellers reinstate their Amazon Suspended Accounts and ASINs since 2014.


Our core sector of expertise is dealing with Amazon Seller Suspended Accounts and reinstating them in the shortest possible time. We utilise the experience of ex-Amazon staff who used to work in the Amazon Seller Performance Team and review Amazon appeals, they know how to write your Amazon appeal letter and plan of action to get you back selling on Amazon in as little as 24 hours, although our average time to get reinstated is 72 hours.

We cover the all Amazon marketplaces including the USA, UK, Germany, Spain, Italy, Turkey, Australia, Canada, Japan, Mexico, China and India. 

Simply start a LiveChat with us now or complete the yellow online enquiry form with your details and we will then let you know if we can help.

Amazon Suspended Account

Enquiry Form


Amazon Seller Account Suspended? We can help, 100% Success* rate in 2018, 2019, 2020 and 2022. 

Get Back on Amazon in 5 Steps

  1. Complete the Enquiry form, we will then tell you if we can help or not. (we only help where we know we can win - we want to keep our 100% success rate)

  2. Pay the fee of £700 (US$820)

  3. We will then send you a bespoke Appeal Letter and Plan of Action

  4. Wait for Amazon to send you the "Your Amazon account has been reinstated"

  5. Continue Selling on Amazon

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Section 3 Amazon Suspensions we can help with

  • Drop Shipping Policy Violation

  • Inauthentic item

  • Counterfeit item

  • Multiple Accounts Issues

  • Listing Policy Violations

  • Used item sold as new

  • Valid Tracking Rate (VTR)

  • Selling prohibited Items

  • IP infringement (Trademark/Copyright)

  • Review Manipulation

  • Order defect rate >1%

  • Late shipment rate >4%

  • Pre-fulfilment cancel rate >2.5%

  • Confirm orders prior to actual shipment of the item


We will assess your Amazon suspension and let you know if we can help, this usually takes one hour to review the information. In most cases we will need to see a copy of the original Amazon suspension email, a copy of your appeal (if you have submitted one already) correspondence to and from the Seller Performance Team as well as the feedback, policy warnings, complaints and any other alerts on your metrics. We do not need your account details nor will we ever ask for them. If we can help you we will then ask for a payment of £700 before we deliver your appeal letter and action plan, usually within 24 hours of the initial enquiry.


Further appeals will be at no additional charge if Amazon require them. We will also provide you with a full set of instructions on what changes to make on your Seller Central account and a well thought out, well written Amazon Plan of Action. We will escalate your Amazon Suspension to the next level if required. This will all be backed up with ongoing support via live chat and email. We will be there for you at a time which can be very stressful. 


We charge a fixed fee of £700 (US$820) and aim to have your bespoke appeal letter to you within 24 hours. If you can't afford £700 or want to take the risk of writing the Amazon Suspension Appeal letter yourself then there are plenty of Appeal Letter Templates available on the internet. 


If we are the first Amazon Suspension company you have looked at or you are shopping around for help, we have put together a useful list to help you make an informed choice - Compare Amazon Suspension Companies. 

We're not here to provide you with advice on what to write or what Amazon want to see in the appeal, there are hundreds of websites which can provide you with an Appeal Letter Template, we have one on our site here. Please note that the Seller Performance Teams will immediately recognise a template letter. Our letters are 100% unique just like your suspension. 

If you want a professional company who specialise in suspended Amazon seller account appeals then you are in the right place. We can get you selling on Amazon again within 24 hours and all you have to do is provide us with the emails from Amazon and pay our £700 fee. We take away all the hassle and stress. Why would you take the risk of doing it yourself which could land you in further trouble with Amazon? 


We take away all of the hard work away from you and provide you with the appeal letter which Amazon expect. There is no guess work needed. We use the experience and knowledge of ex-Amazon Seller Performance Team staff to create a bespoke Appeal Letter which has a greater chance of getting you back selling with Amazon.


Case Study


Paul Smith ran a small business which supported him and his family. One weekend Paul received an Amazon Suspension notice. If Paul lost his Amazon Sellers Account he would lose his business as Amazon accounted for 80% of his revenue.


Paul contacted Thompson and Holt and after Paul supplied a copy of the Suspension Letter Thompson and Holt supplied Paul with a unique Amazon Suspension Letter which was sent to Amazon within 24 hours. 


Paul received an email back from Amazon within 3 hours of submitting the Appeal Suspension Letter and was able to sell again on Amazon.

We are here to help you get your Amazon Seller Account Reinstated, usually within 48 hours.


You can contact us by

1. Live Chat - simply click on the 'Chat Now' box

2. Completing the Yellow Online Form

3. Emailing us at


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"Outstanding Service"


"I was a little sceptical at first but desperate to get selling on Amazon. I completed the form on the website and sent a few emails Steven responded to my initial email within 15 minutes, I can remember it was 10 o’clock at night, I didn’t think anyone would answer. Steven put my mind at rest and explained that they deal with the same queries every week and for me not to worry – easy for him to say as this was my livelihood! He put an action plan together, he certainly knew the correct things to say to Amazon.


If you have had your Amazon account suspended it’s the worst feeling ever - don't mess about making a plan of action yourself only to have it rejected by Amazon like I did. Speak to Thompson and Holt and leave it to the professionals you will have your account back. My account was up and running the very next day.


I would definitely recommend Thompson and Holt to anyone looking for help."

Did you know - You Can Book Our Team to speak or present at any E-commerce event across the globe?


Click here for more information.

Amazon Seller Services 

Amazon Appeal letters and action plans are one of the services we offer here at Thompson & Holt. Other great services we offer are:

  • Selling on Amazon - setting up or enhancing current Amazon Accounts

  • Fulfillment on Amazon - consultation on the policies and rules around this service

  • Amazon Payments - setting up and maximising the full potential of this great service

  • Amazon Sponsored Products - advice on how to maximise revenue through the sponsored products service

  • Full Amazon Account Reviews - whether its setting up a brand new account or having a second pair of eyes sense check your account. we often identify areas of costs savings and increased revenue opportunities


If you would like to speak to us about any of the Amazon Services, please complete the Contact Us form.


Once we have the relevant information we will let you know if we can help with your Amazon suspension. If we can help you with your suspended Amazon seller account, we will do all the work for you and write you an Appeal Letter and an action plan.


Here is a user who wrote a review about our service and how it works - Thompson and Holt review and here.

You can also stay up to date with all the latest news and tips to increase your Amazon sales by visiting our Amazon Seller blog.

Thompson and Holt Amazon reviews

We understand how catastrophic an Amazon suspension can be to your business. It is likely that Amazon will play a huge part in your online business and you can’t afford to lose it. Thankfully, you can appeal Amazons decision. There were probably numerous reasons why Amazon suspended your account, it is likely that you listed against Amazon Condition Guidelines, you were accused of selling fraud items, or your late shipment rate was excessively high. Amazon gives you one last chance to get your seller account reinstated.


Your Appeal Letter is vital to getting you selling again on Amazon. Don't take a risk with a free standard template letter available all over the web. The Amazon Performance Team can spot these a mile off and you can guess what the outcome usually is. If Amazon sees a well thought out and written appeal it demonstrates that you take your business seriously and instils them with confidence about your business.


In most cases this is your last chance to create a good impression of your business before they make a final decision. Make sure you have a well thought out, unique appeal letter that does your business the justice it deserves. 

At Thompson & Holt we utilise ex-Amazon staff that used to work on the Amazon Performance Team to write you a unique appeal letter which has an exceptional success rate. We know exactly what the Amazon Performance Team are looking for and this is noticeable in our appeal letters. We have helped many happy customers and saved hundreds of businesses who were in the same situation you are now, 99% of them are now back selling on Amazon again.


Please note that we will only help individuals and companies who have genuine concerns, we will not assist any companies in fraudulent activity. 

Thompson and Holt Reviews - See what our customers say about Our Services

Thompson and Holt, Amazon Suspension Experts

Our 5 Step process is Simple

  1. Complete the Enquiry form, we will tell you if we can help or not. (in 2018 we have been able to help 100% of customers)

  2. Pay the fee of £700

  3. We will then send you a bespoke Appeal Letter and Plan of Action

  4. Wait for Amazon to send you the "Your Amazon account has been reinstated"

  5. Start Selling again on Amazon




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