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Complaints Procedure

Thompson and Holt are committed to providing services of the highest standard. That's why we really value your feedback.

Letting us know when you are not happy with our service gives us the opportunity to put matters right for you and improve our services for all our customers.

We will always do our best to respond as quickly as possible. In each case, we will listen to you and put matters right if we can.


Our complaints process
Please follow our complaints procedure to help us resolve your complaint as quickly as possible.

Giving us details of your complaint
If you want to complain, please provide the following details.

  • Your name and email address

  • A clear description of your complaint or concerns

  • Details of how you would like us to rectify the situation


What we will do

We will do our best to sort out your complaint immediately. Sometimes it may take longer to fully investigate. If this happens we will let you know.


How to make a complaint

Email your details along with the nature of your complaint to



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