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Refund and Cancellation Policy


Thompson and Holt offer non-tangible irrevocable goods we do not issue refunds once the the service has been provided. As a customer you are responsible for understanding this upon purchasing any service at our site.


However, we realize that exceptional circumstance can take place with regard to the character of the service we supply.


We do honour requests for the refund on the following reasons:

  • non-delivery of the service: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Customer Service Department in writing within 7 days from the order placing date. Otherwise the service will be considered received;

  • service not-as-described: such issues should be reported to our Customer Service Department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased service is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honoured.

  • You can cancel our service and request a refund from when the service is ordered and purchased and you not receiving the service. You should accompany this request with detailed and grounded reasons why you apply for a refund.


Our Customer Team is always eager to assist you and deliver highly professional support in a timely manner. 


Contact Us

Live chat:

Phone: +44 (0) 161 8852 365

Please wait 6-12  hours for our Customer Service Team to get back to you on the problem.



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