My Amazon account is suspended, how do I open a new one?

The short answer is you can open a new account but as soon as Amazon link your new account with your old one they will close the new account immediately leaving your funds frozen as well as any stock if you are using FBA.

What can I do?

If you can still appeal through the Seller Performance Team then you can write an appeal and plan of action which addresses Amazons concerns. If you are unsure how to do this or would like someone to write if for you then we can help, simply start a live chat or complete the yellow online enquiry form.

You know that you still have a chance to appeal through the Seller Performance team when the following message is included in your email 

"To sell on, please send us a plan that explains how you will address this problem. For help creating your plan, search for "Appeal the Removal of Selling Privileges" in Seller Central Help. When you are ready to send us your plan, click the Appeal button next to this message on the Performance Notifications page in Seller Central


Once we receive your plan, we will review it and decide whether you may sell on again. If you do not send an acceptable plan within 17 days, we may cancel your listings and hold any funds in your account for up to 90 days."

You can still appeal, make sure you write an appeal letter and plan of action which works.  

If you have received an email from the Seller Performance team which looks like the one below then you will need to escalate the appeal.

"We reviewed your account and the information you provided, and we have decided that you may no longer sell on Amazon.


For privacy reasons, we do not provide details about our investigation methods. We may not reply to further emails about this issue.




Seller Performance Team"

You can try and resolve the issue on your original Seller account and start using it again to sell. We can help you get your original Amazon Seller Account back even if you have received the email saying that your seller account has been permanently closed and Amazon may not reply. Escalating the appeal will take a lot longer to get reinstated and it is your last chance to prove to Amazon that you are a great Seller.


If you would like us to see if we can help you get your Seller Account reinstated then complete the yellow enquiry for or start a live chat.


We are here to help   

Suspended Amazon Seller Account Appeal Free Enquiry Form


THOMPSON & HOLT® - Amazon Appeal Experts. Suspended Amazon Seller Account Appeal Consultants. Amazon Specialists. 


We are an independent Amazon Specialist firm based in Manchester, United Kingdom which was established in 2014. Over the years Thompson and Holt® has grown to become one of the UK’s leading Consultants in Amazon Seller Suspensions.


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Telephone: 0161 8852 365

Telephone Outside UK : +44 161 8852 365


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Thompson and Holt is an Appointed Representative of JM Marketing Ltd, which is authorised and regulated by the Financial Conduct Authority: Register Number 435403.

*There is no guarantee that your Amazon Seller Account will be reinstated and results can vary. No company can guarantee that your account will be reinstated. These figures do not include Sellers who did not follow advice.


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