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Q: Are You Suspended from Amazon because Amazon think your account is related to another account which may not sell on Amazon

Do You Want to Resolve this ASAP?
Do you now need an Amazon Appeal and plan of Action?
A: We can help you write a Unique and Proven Appeal Letter and Plan of Action which will reinstate your Amazon Sellers account.

We receive lots of Amazon Sellers who need help writing an appeal letter because they have been suspended because Amazon think they have opened a second account.


It can be very frustrating when an Amazon Seller receives this type of email especially if there is no valid reason. Sellers rack their brains trying to figure out what the issue is. The quickest route to get the suspension lifted is to provide Amazon with an appeal letter and plan of action which reassures them that your account is genuine and you are an honest seller. Think about what changes you have made to your account over the past month, it is usually related to this.  

We often speak to Amazon Sellers who have tried their best in putting together an Appeal Letter and Plan of Action only to have misunderstood what Amazon are looking for, it's usually only after a few weeks and several frustrating emails that the Sellers get in touch for some advice and ask us to take over the process. While we can and do help out it is much quicker and simpler to get it right first time.

If you have received an Amazon suspension email and want us to help you write the appeal or need some help or guidance please get in touch. Simply complete the yellow enquiry form, phone us on 00441618852365 or email us at

Below is an example of a Related / Duplicate account suspension notice.

Dear Seller,

Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address this issue.


Why is this happening?

We found that your current selling account is related to a different selling account created in Date that violated our Multiple Account policy and was therefore deactivated. As a result, you may no longer use the current selling account to sell on


How do I reactivate my account?

In order to reactivate this selling account, please follow the steps below:

1. You must first reactivate the related account by submitting an appeal. Please follow the instructions in the communication received for that account.

2. Once you have successfully reactivated that account, please submit an appeal to reactivate the current Selling account. When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.


What if I don’t own the separate account(s)?

If you believe you do not own the separate account(s), please follow the below steps:

1. If you once owned the account or had account rights but no longer own it or no longer have account rights, please submit an appeal. Provide supporting documentation to show that you no longer own it or no longer have any relationship to this account. Supporting documentation may include sales deed, purchase agreement, business transfer agreement, contract termination, etc.


How do I send the required information?

To reactivate your account, please visit the Account Health dashboard.


What happens if my account is not reactivated?

You have 90 days after receiving this notification to either provide a valid appeal or choose not to appeal. After that time, you may contact to request your funds. We will conduct a separate investigation to evaluate your account. The policies we put in place are to protect our customers and selling partners. If we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies, we may withhold some or all funds in your Store.


We're here to help.

If you have questions about this policy or information requested above, please read our “Selling Policies and Seller Code of Conduct". Additionally, please review general guidance for creating a plan of action.


Has your account been deactivated in error?

If you believe there has been an error, please submit an explanation. Your explanation should include the following information:

-- Evidence or examples that demonstrate that your account complies with our policies.

-- How your account has not violated our Multiple Accounts Policy.


You can view your account performance at ( com) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

-- iOS App 

-- Android App 


Seller Performance Team

Get in contact now if you want some help in getting back on Amazon. Complete the yellow enquiry form, phone us on 00441618852365 or email us at

Amazon suspension related to another account

Amazon Seller Account Suspended? We can help, 100% Success rate in 2020.

Suspended Amazon Seller Account Appeal Free Enquiry Form


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"I was a little sceptical at first but desperate to get selling on Amazon. I completed the form on the website and sent a few emails Steven responded to my initial email within 15 minutes, I can remember it was 10 o’clock at night, I didn’t think anyone would answer. Steven put my mind at rest and explained that they deal with the same queries every week and for me not to worry – easy for him to say as this was my livelihood! He put an action plan together, he certainly knew the correct things to say to Amazon. If you have had your Amazon account suspended it’s the worst feeling ever - don't mess about making a plan of action yourself only to have it rejected by Amazon like I did. Speak to Thompson and Holt and leave it to the professionals you will have your account back. My Amazon account was up and running the very next day. I would definitely recommend Thompson and Holt to anyone looking for help."

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