Amazon account suspended for "Late Shipment"?
We Help Amazon Sellers Appeal Suspensions and Get Reinstated in the Shortest Time Possible, Usually Within 24 Hours.
100% Success Rate in 2020
Fixed Fee of £500
We work with you until your account is reinstated
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Over 5,000 Amazon Seller Accounts Reinstated Since 2014
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Suspended Amazon Seller Account Appeal Form
Why Choose Us?
We receive lots of enquiries from Amazon Sellers who need help writing an appeal letter because of an Amazon Late Shipment Suspension.
Amazon sellers know that Amazon has a maximum late shipment rate of 4%. Anything above 4% usually results in a suspension, Amazon suspends the account and will request a Plan of action along with an appeal.
There are often lots of reasons why Sellers are unable to ship items on time including those which are out of the Sellers control such as strikes, bad weather, political issues etc.
It can be very frustrating when an Amazon buyer complains that the product is late through no fault of the Seller. However the Seller must submit an appeal and plan of action to address the issues.
Amazon will usually ask you to provide a detailed Appeal letter and plan of action.
We often speak to Amazon Sellers who have tried their best in putting together a late shipment Appeal Letter and Plan of Action only to have misunderstood what Amazon are looking for, it's usually only after a few weeks and several frustrating emails that the Sellers get in touch for some advice and ask us to take over the process. While we can and do help out it is much quicker and simpler to get it right first time.
Sometimes Amazon sellers have exhausted the appeal process with Seller Performance and we will help escalate the appeal to the escalations team.
If you have received an Amazon suspension email about Late Shipments and want us to help you write the appeal or need some help or guidance please get in touch. Simply complete the yellow enquiry form, phone us on 00441618852365 or email us at firstname.lastname@example.org
Below is an example of a Late Shipment Email from the Amazon Seller Performance Team.
We attempted to reach you by phone to discuss the status of your account.
Your Amazon seller account has been deactivated. Your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.
Why is this happening?
More than 4% of orders were confirmed to have been shipped late. Late shipment rate should not exceed 4% and is calculated over 10 and 30 day windows. Amazon’s Late Shipment Rate Policy can be found at .
How do I reactivate my account?
To reactivate your account, please send a plan of action that explains:
-- The root cause(s) of the late shipment confirmations
-- The actions you have taken to resolve the late shipment confirmations
-- The steps you have taken to prevent late shipment confirmations going forward
How do I send the required information?
Submit this information at .
What happens if I do not send the requested information?
If we do not receive the requested information your account will remain deactivated and funds in your account may be held for 90 days
We’re here to help
If you have questions about this policy or information requested above, please contact us at. The Account Health Support team is available to discuss your account performance 7 days a week, from 7:00 a.m. – 6:00 p.m. Pacific Time. Additionally, please find assistance creating a plan of action at.
Has your account been deactivated in error?
If you believe there has been an error, please submit an explanation. Your explanation should include the following information:
--Evidence or examples that demonstrate that your account complies with our Late Shipment Rate Policy
You can view your account performance at or select Account Health on the home screen of the Amazon seller app on your iOS or Android device. Your Account Health shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download iOS App at
-- Download Android App at
Seller Performance Team
Frequently Asked Questions
How can I appeal an Amazon Late Shipment Suspension?
You can either submit your appeal via email or through Seller Central depending upon how many times you have appealed.
How long does it take Amazon to respond to an Amazon suspension?
Amazon usually reply within 24 hours although when they are busy it can take up to 3 days.
What is the main reason for a Late shipment suspension?
The main reasons for most late shipment suspensions for an Amazon Seller are:
1. Couriers - sometimes couriers lose or delay the delivery of items.
2. Suppliers - suppliers often don't have the stock so this causes an issue especially if the Amazon seller is drop shipping.
3. Staff - employees can cause an Amazon suspension if they aren't trained or fail to follow company procedures.
How long does it take to reinstate my Amazon account?
Accounts are usually reinstated within 24 hours for Late Shipment suspensions.
What if Amazon requests more information?
Amazon usually request more information if more issues are raised, sometimes especially in busy periods the amount of requests for more information increases. Some people say that they are automated messages. If Amazon do request more information we will provide you with the information and next steps in the appeal process.
Do you work on a No win No fee model?
No we don't. We do have a refund policy that can be found here. We assess your suspension, if we have helped Sellers in similar situations to you and have been successful will we offer you help.
How do I start the late shipment appeal process?
Get in contact now if you want some help in writing your Late Shipment Appeal Letter and Plan of Action. Start a LiveChat, complete the yellow enquiry form, phone us on 00441618852365 or email us at