Late Shipment Amazon Suspension | Thompson And Holt

Amazon account suspended for "Late Shipment"? 

Do you need an Amazon Appeal and plan of Action for Late Shipments?
We can help write you a Late Shipment Amazon Appeal and Plan of Action. Accounts are usually reinstated within 2-3 days.

We receive lots of enquiries from Amazon Sellers who need help writing an appeal letter because they have been suspended for Late Shipment. There are often lots of reasons why Sellers are unable to ship items on time including those which are out of the Sellers control such as strikes, bad weather, political issues etc.


It can be very frustrating when an Amazon buyer complains that the product is late through no fault of the Seller. However the Seller must submit an appeal and plan of action to address the issues.

Amazon will usually ask you to provide a detailed Appeal letter and plan of action.

We often speak to Amazon Sellers who have tried their best in putting together a late shipment Appeal Letter and Plan of Action only to have misunderstood what Amazon are looking for, it's usually only after a few weeks and several frustrating emails that the Sellers get in touch for some advice and ask us to take over the process. While we can and do help out it is much quicker and simpler to get it right first time.

If you have received an Amazon suspension email about Late Shipments and want us to help you write the appeal or need some help or guidance please get in touch. Simply complete the yellow enquiry form, phone us on 00441618852365 or email us at

Below is an example of a Late Shipment Email from the Amazon Seller Performance Team.



We attempted to reach you by phone to discuss the status of your account.

Your Amazon seller account has been deactivated. Your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.

Why is this happening?
More than 4% of orders were confirmed to have been shipped late. Late shipment rate should not exceed 4% and is calculated over 10 and 30 day windows. Amazon’s Late Shipment Rate Policy can be found at ( com/gp/help/200285190).

How do I reactivate my account?
To reactivate your account, please send a plan of action that explains:
-- The root cause(s) of the late shipment confirmations
-- The actions you have taken to resolve the late shipment confirmations
-- The steps you have taken to prevent late shipment confirmations going forward

How do I send the required information?
Submit this information at ( com/performance/notifications?ref=ah_em_op ).

What happens if I do not send the requested information?
If we do not receive the requested information your account will remain deactivated and funds in your account may be held for 90 days

We’re here to help
If you have questions about this policy or information requested above, please contact us at ( com/cu/contact-us/cmn/SPERFORMANCE). The Account Health Support team is available to discuss your account performance 7 days a week, from 7:00 a.m. – 6:00 p.m. Pacific Time. Additionally, please find assistance creating a plan of action at (  com/gp/help/201623610).

Has your account been deactivated in error?
If you believe there has been an error, please submit an explanation. Your explanation should include the following information:
--Evidence or examples that demonstrate that your account complies with our Late Shipment Rate Policy

You can view your account performance at (https:// or select Account Health on the home screen of the Amazon seller app on your iOS or Android device. Your Account Health shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download iOS App at (https://
-- Download Android App at (https://play.
Seller Performance Team
Amazon. com
http:// com

Get in contact now if you want some help in writing your Inauthentic Item Appeal Letter and Plan of Action. Complete the yellow enquiry form, phone us on 00441618852365 or email us at

amazon plan of action inauthentic
amazon plan of action inauthentic

Amazon Seller Account Suspended? We can help, 100% Success since 2016.

Suspended Amazon Seller Account Appeal Free Enquiry Form


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"I was a little sceptical at first but desperate to get selling on Amazon. I completed the form on the website and sent a few emails Steven responded to my initial email within 15 minutes, I can remember it was 10 o’clock at night, I didn’t think anyone would answer. Steven put my mind at rest and explained that they deal with the same queries every week and for me not to worry – easy for him to say as this was my livelihood! He put an action plan together, he certainly knew the correct things to say to Amazon. If you have had your Amazon account suspended it’s the worst feeling ever - don't mess about making a plan of action yourself only to have it rejected by Amazon like I did. Speak to Thompson and Holt and leave it to the professionals you will have your account back. My Amazon account was up and running the very next day. I would definitely recommend Thompson and Holt to anyone looking for help."

THOMPSON & HOLT® - Amazon Appeal Experts. Suspended Amazon Seller Account Appeal Consultants. Amazon Specialists. 


We are an independent Amazon Specialist firm based in Manchester, United Kingdom which was established in 2014. Over the years Thompson and Holt® has grown to become one of the UK’s leading Consultants in Amazon Seller Suspensions.


Thompson and Holt

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Greater Manchester

OL15 0HA

United Kingdom 

Telephone: 0161 8852 365

Telephone Outside UK : +44 161 8852 365


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Thompson and Holt is an Appointed Representative of JM Marketing Ltd, which is authorised and regulated by the Financial Conduct Authority: Register Number 435403.

*There is no guarantee that your Amazon Seller Account will be reinstated and results can vary. No company can guarantee that your account will be reinstated. These figures do not include Sellers who did not follow advice.


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