• Holly Sloan

Will Amazon be refunding your Seller account?

Updated: Feb 14

Last week, Amazon emailed its third party sellers with a message titled “Fees refund”.



Thompson and Holt senior case handler Holly Sloan explains: “Reports on this move started to emerge last week. It covers a period between September 30 and October 11 last year - a relatively small window - where Amazon incorrectly charged referral fees out of some account balances.


“It’s still not clear exactly how many Sellers this has affected, but the email sent by Seller Central outlined how to check whether you have been among them. For those that are involved, Amazon is promising to issue a lump sum in the form of credit for the incorrectly charged fee.


“Below is the exact email sent by Amazon which laid out exactly how to check whether or not your Seller account has been affected. It’s something that would take a matter of minutes and something Thompson and Holt is certainly recommending is worth checking.


“Amazon is usually pretty good at correcting errors in their systems once they have been spotted, so hopefully this is not an issue that will occur again moving forward.”


Hello,


We regret to inform you that an error in the calculation of referral fees and shipping chargebacks have resulted in incorrect charges to your seller account between September 30 and October 11, 2021. Amazon will issue a lump-sum refund to your seller account to correct this error. The refund can be found on your Date Range Report in Seller Central.


To generate a Date Range Report:


1. On Seller Central, go to “Reports”, and then select “Payments”.

2. Select “Date Range Reports”, and then click “Generate Report”.

3. In the Generate date range report pop-up menu, select report type: Transaction.

4. Select reporting range: Month or Custom, and the specified date information.

5. Click “Generate”.

6. Review your report in the list on the Date Range Reports page.

7. Download and open the file in Excel.


The adjustment will be found in the “other” column with the “type” field description equal to “Adjustment.”

We apologize for any inconvenience.


Amazon Services



If you have found yourself suspended while selling on Amazon, contact Thompson and Holt for a free LiveChat to get your Seller business back online as quickly as possible.

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