Amazon Suspends Almost 4,000 Sellers for Price Gouging
  • Craig Gedey

Amazon Suspends Almost 4,000 Sellers for Price Gouging

Amazon has confirmed that it has suspended over 3,900 Sellers for price gouging amid the worldwide coronavirus pandemic.


“Price gouging” comes under Amazon’s fair pricing policy and prevents Sellers from over-inflating prices of certain items.

The company’s terms state: “If we see pricing practices on a marketplace offer that harms customer trust, Amazon can remove the Buy Box, remove the offer, suspend the ship option, or, in serious or repeated cases, suspending or terminating selling privileges.”

Now that is becoming a reality across the world, as Amazon confirmed in a blog post this week. Protective face masks, hand sanitiser and thermometers have been among the products marked up significantly by some opportunist Sellers as people look to protect themselves from the threat of coronavirus - and Amazon has acted quickly.

The company stated: “We are constantly monitoring our stores for unfair prices and listings that make false claims in regards to COVID-19. We have dynamic, automated systems in place that locate and remove unfairly priced items. In addition, we have deployed a dedicated team that's working continuously to identify and investigate unfairly priced products that are now in high demand, such as protective masks and hand sanitizer.

“We are also proactively sharing information with state attorneys general and federal regulators about sellers we suspect have engaged in egregious price gouging of products related to the COVID-19 crisis.”

Thompson and Holt managing partner Craig Gedey says this should act as a wake up call to Sellers looking to profit from the current situation around the world.

Amazons Dedicated CoronaVirus Price Gouging Team





Gedey said: “Amazon have made it clear from the start that they will not tolerate these practises. It has said it is creating dedicated teams that search the site 24 hours a day, seven days a week searching for unfair listings.

“Given the flood of new listings that has come onto the site in recent weeks, that is a difficult task, but this announcement illustrates the fact that they are starting to get on top of the issue. In short, if you think you can sell over-inflated, in-demand products on Amazon during this coronavirus pandemic, it is only a matter of time before they catch up with you.

“Amazon’s core values have always been about being customer-driven and acting in the best interest of their vast reach across the world, so it should be no surprise to anybody that they are coming down hard on these practises, especially at a time of great need for many.

“Not only is that a good thing for buyers, but Sellers who have always acted in a proper and correct way on the site too. It will allow them to maintain their integrity online.”

Governments across the world have also been taking their own steps to prevent similar practise. On Monday US President Donald Trump signed an executive order to stop the hoarding of and price increases of supplies.

What does an Amazon price gouging suspension notice look like?


Many sellers who receive the suspension notice for price gouging try to appeal themselves, more often than not they are unsuccessful because the appeal and plan of action does not address Amazons concerns, as a result they receive the email below which requests more information.


Amazon price gouging suspension email


Hello,


Thank you for submitting your plan of action. We reviewed your appeal and determined that the corrective action items you have listed have not been implemented. Please make sure all corrective actions have been completed to be in compliance with your plan of action:


-- We observed that the price set on our offer still violates the Amazon Marketplace Fair Pricing Policy. Please adjust the offer price in compliance with the Amazon Marketplace Fair Pricing Policy.


-- Greater detail on the root cause(s) of the {Price Gouging}.


-- Greater detail on the actions you have taken to resolve the identified issues.


-- Greater detail on the steps you have taken to prevent {Price Gouging} going forward.



How to Appeal a Price Gouging suspension

It's important to make sure your appeal is unique and relates to your suspension. Do Not copy and paste examples from the internet - these will make your situation worse.


To write a price gouging appeal follow these steps.


If you have had your Seller Account Suspended, contact Thompson and Holt for a free LiveChat to get your Amazon Seller business back online as quickly as possible.

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We are an independent Amazon Specialist firm based in Manchester, United Kingdom which was established in 2014. Over the years Thompson and Holt® has grown to become one of the UK’s leading Consultants in Amazon Seller Suspensions.

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*There is no guarantee that your Amazon Seller Account will be reinstated and results can vary. No company can guarantee that your account will be reinstated. These figures do not include Sellers who did not follow advice.

 

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